Privacy Policy

1. Information we collect

• Account and contact data: name, email address, phone number, and password (stored securely via our authentication provider).
• Order and payment data: billing and shipping addresses, order details, and payment information processed by our payment processors (we typically do not store full card numbers on our servers).
• Customization content: photos, artwork, text, and design choices you upload or select for personalized products.
• Device and usage data: IP address, browser type, general location derived from IP, pages viewed, and similar analytics to improve our site and services.
• Communications: messages you send us via forms, email, or chat, including support conversations.

2. How we use information

We use personal information to:

• Process, fulfill, and ship orders and provide customer support.
• Operate accounts, authentication, and security features.
• Produce custom products from your uploaded content and design selections.
• Send transactional messages (order updates, receipts) and, where permitted, marketing you can opt out of.
• Detect fraud, abuse, and technical issues; comply with legal obligations.
• Measure site performance and improve our products and user experience.

3. Legal bases (where applicable)

If you are in the European Economic Area, the United Kingdom, or similar regions, we rely on appropriate legal bases such as contract (to fulfill your order), legitimate interests (security and improvement, balanced against your rights), consent (where required for cookies or marketing), and legal obligation.

4. Sharing of information

We share information with service providers who assist us under strict terms: hosting and infrastructure, authentication, payment processing, email delivery, shipping carriers, analytics, and customer support tools. We may disclose information if required by law, court order, or to protect rights, safety, and security. In a merger or acquisition, your information may transfer as part of the business, subject to this Policy or notice to you.

5. Cookies and similar technologies

We use cookies and similar technologies for essential site function, preferences, analytics, and (where you consent) marketing. You can control cookies through your browser settings; disabling some cookies may limit site features.

6. Data retention

We retain personal information as long as needed to fulfill the purposes above, including order records for tax and warranty purposes, and longer where required by law. Account and marketing data are retained until you delete your account or opt out, subject to applicable retention requirements.

7. Security

We implement administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure; we encourage strong passwords and caution when sharing sensitive content.

8. Your rights and choices

Depending on your location, you may have rights to access, correct, delete, or export your personal data; restrict or object to certain processing; withdraw consent; and lodge a complaint with a supervisory authority. To exercise these rights, contact us as below. You may opt out of marketing emails via the unsubscribe link in those messages.

9. Children

Our services are not directed to children under 16 (or the age required in your region). We do not knowingly collect personal information from children. If you believe we have collected such information, contact us and we will take appropriate steps to delete it.

10. International transfers

If you access our services from outside the country where we operate, your information may be processed in countries that may have different data protection laws. Where required, we use appropriate safeguards such as standard contractual clauses.

11. Changes to this policy

We may update this Privacy Policy from time to time. We will post the revised version on this page and update the "Last updated" date. Material changes may be communicated by email or a notice on our site where appropriate.

12. Contact us

For privacy-related requests or questions, please use the contact details on our Contact page or the support email in your order communications. We will respond within a reasonable time in line with applicable law.