Terms of Service

1. Who we are

KeepMakes ("we," "us," or "our") operates an online store for custom and personalized keepsakes, including items produced with custom manufacturing processes and related finishing services. Our contact details appear on the site and in order confirmations.

2. Eligibility and accounts

You must be at least the age of majority in your jurisdiction to make a purchase. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. Notify us promptly of any unauthorized use.

3. Orders, pricing, and payment

• Product descriptions, images, and prices are subject to change. We strive for accuracy but may correct errors before accepting an order.
• An order is an offer to purchase. We may accept or decline orders for any lawful reason, including inventory, customization limits, or concerns about content.
• You authorize us and our payment processors to charge your selected payment method for the total amount shown at checkout, including applicable taxes and shipping.
• Quotes or estimates for custom work are valid only for the period stated and may require a deposit before production begins.

4. Custom content and intellectual property

You represent that you own or have the rights to use any images, logos, text, or other materials you submit ("Customer Content"). You grant us a non-exclusive license to use Customer Content solely to fulfill your order, communicate with you, and operate our services. You retain ownership of your Customer Content subject to that license.

We may refuse orders that infringe third-party rights, violate law, or contain unlawful or hateful content. Our designs, tools, branding, and site content remain our intellectual property unless otherwise agreed in writing.

5. Production, shipping, and risk of loss

Lead times are estimates and may vary by product and season. Title and risk of loss pass to you when we deliver the goods to the carrier, unless applicable law requires otherwise. Shipping dates are not guaranteed unless expressly stated in writing for your specific order.

6. Returns, refunds, and cancellations

Because many items are made to order, returns may be limited. Where required by law, your statutory rights apply. Otherwise, we will describe return and refund eligibility in your order confirmation or product page. Custom or personalized items typically cannot be returned except for defects or errors attributable to us.

7. Disclaimers

Except where prohibited by law, our services and products are provided "as is" and "as available." We disclaim implied warranties to the fullest extent permitted, including merchantability and fitness for a particular purpose, where allowable.

8. Limitation of liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or data. Our total liability for any claim arising from these Terms or your order is generally limited to the amount you paid for the applicable order, except where law does not permit such a cap.

9. Governing law and disputes

These Terms are governed by the laws applicable in your primary place of business or residence as we designate in writing, excluding conflict-of-law rules. Courts in that jurisdiction have exclusive venue unless mandatory consumer protections require otherwise.

10. Changes

We may update these Terms from time to time. The "Last updated" date will change when we post revisions. Continued use of the site after changes constitutes acceptance of the updated Terms, except where your prior order is governed by the Terms in effect at purchase.

11. Contact

For questions about these Terms, contact us using the information on our Contact page or the email provided in your order confirmation.